Refund policy

OUR SATISFACTION GUARANTEE

Our top priority at Answers Pet Food is pets’ health and happiness - we are the largest supporter of tail wagging in the nation! If you have any questions or concerns regarding our product, please contact us at info@answerspetfood.com from there we will work diligently with you to best support you on your raw journey.

• If your order arrives damaged, please contact us within 14 days of receiving the product at info@answerspetfood.com.
• From there you will be paired up with an expert in our customer service team.
• You will be required to fill out a QC form with information on the product including but not limited to best use by date, order number, and description of issue. In some cases, pictures will be required.
• We will work expeditiously with you on how to receive a replacement product or credit.